One shop in my town is GREAT!

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Over the last few years I've noticed that many local bike shops don't care much about us bike re-builder's / restorers / customizers. This is especially true of my hometown on the Gulf Coast where most of the bike shops cater only to Spandex wearing / Carbon-fiber Roadies who look like..... um.... I can't say on this forum due to decorum reasons. If an old school Schwinn rebuilder walks into some of their shops, they are treated with a sort of distain.

"Hmmmmm" they say as they look up from working on a Scott 5 lb track bike. "We don't carry THOSE kind of parts. Maybe you should try Goodwill."

It can be rather discouraging, actually. In fact, the manager of the LBS around the corner from my house actually suggested that my 1960's Paramount frame might be best used as a fishing reef! "It's not worth bothering with" he said. Geeezzz... I wonder what they'd think of my 58 Tornado? I shudder to think about it.

BUT.... there is ONE shop in my town that LOVES old bikes, new bikes, fancy bikes, plain bikes and even old raggedy bikes! (they even like us old curmudgeonous Schwinn fixer-uppers!) They do sell carbon fibrousosities.... but they also sell cruisers, fixies, and just about anything else with two wheels and pedals..... AND they take the time to work with their customers to get just the right parts. The owner takes the time to learn the customer's names and needs, as does the entire staff. They are just good folks. (and they even have a friendly dog who greets their customers)

Just this last week I brought in a ragged 1978 Continental that I'd bought at the flea market for almost nothing.... and they spent an hour helping me fix up the rear hub, order the coolest right pedals, and ponder such aesthetics as the right paint color and handlebar tape. The hub was especially challenging since it was a first-generation cassette with a funky lock ring system that I'd never even seen before.... and I thought I'd seen just about everything hubbish!

Anyway, this shop is great! If I were to ever open a business, it's the kind of place I'd want to be. So.... if you are ever in LA (that's Lower Alabama to you who don't already know ) and need some Bicycle Happiness stop in at Spoke and Trail on Old Shell Road.

So...what about YOUR town? Is there that one GREAT shop that loves cool bikes?
 
I've had good luck with a couple shops. One is a small town shop that was a Schwinn dealership forever, and the guys there understand that there are people like me out there that are still into classic/weird bikes. A lot of times I have gone in there with something I couldn't get past at home and they have helped me out at no charge. Last time I was in I needed the freewheel removed from a Schwinn Varsity. The guy did it for me in a couple minutes, right away. I was so impressed I went ahead and spent the $20 I figured it was going to cost me on tools, including the freewheel wrench used to do the job.

The other place I really like is the local TREK store, mostly because of the guy usually doing service (I think he owns the place, but every time I go in he is servicing a bike). When I bought a Giant mountain bike and fornd out it had a broken rear axle nobody wanted to talk to me about getting a new part. This guy just GAVE me a full Bontrager rear hub to use for the axle. He could have tried to sell me a new wheel, or just brushed me off altogether, but he took the time to find me a solution that fit my budget. He has done that a few other times too. The first time he helped me I told myself my next new bike was going to be a Trek from his store.
 
I live 2 blocks from a bike shop. I really like it; used to work there on Saturdays BITD, when I was attending undergrad. To be fair, it is difficult for a shop to stock components to use in rebuilding vintage bikes, unless it's one of those rare shops that has been around for eons, with incredible crates full of NOS or lightly used ancient parts. (Please, send me the addresses of these shops!! Although VIA in S.Philly comes closest in my area.) Thing is, the owner is into old bikes these days; encourages customers, he's even building a rattish thing now (for himself!) out of some old cruiser frame he had. BITD, when I worked there, he'd asked me to stop putting so much effort into helping ppl refurb bikes, and put more effort into selling new bikes. I think he's realised that there are as many ways to make $$ in a bike shop as there are to skin a cat...

There's good bike shops out there, and there are borderline shops with potential. Put your money where your mouth is: if you want shops to cater to customers like you, prove that there ARE paying customers like you out there. To be fair, in my shop days, I found a good number of guys with crusty bikes wanted to buy parts from us...for about a dollar. :roll: Need some new tires? Buy em at the shop; maybe even pay retail. Tell them what kind of bike it's for. Bike shops aren't pushing high-end new bikes b/c they make a lot of money that way; in reality, the margins are much higher on a la carte components than they are on completes, and this becomes more true at the higher end. Show these guys they can make their margins on old bike customers, and they might switch their game up.

-rob
 
Knobbies and Slicks

http://www.knobbiesandslicks.com/

is about the highest-end bike shop that you could ever possibly find.

Check out the web site, and if you see a klunker pictured --- let me know.

Yet, Bud the owner is always glad to see me walk in, offers a beer at the end of the day, and when I ask for some tiny 2-bit part I need, always helps me out if he can. He has given me great pricing on bike tools, and just about anything else I need if he can order it, or has it on the shelf. I don't expect him to carry any coaster brake parts! :D

it's all about attitude, and I always receive great attitude and friendly service when I go in from all the people there in the shop.
 
My closest LBS is right down the road across from the Walmart and other strip businesses that built on the corners of some old corn fields. They've all done pretty well because this area of Indianapolis is growing fast. In search of a bike box one day I called there ahead and they said yea they have one. When I pick it up the guy tells me since this was my first time and didn't know that he'll let me have it but from now on they'll be 10 bucks. Disbelief set in - I know they have a cardboard dumpster they cut up the cardboard and throw in but it is a fancy strip plaza which is accompanied by high overhead.

If I drive another 10 minutes I come to the LBS that has been around forever and right down the street from my storage space. They have a metal container about 4' high w/ a rolltop door on one end that they store their full length cardboard boxes in till they call to have it picked up. When I come by they are all very happy to allow me to take as much as I want.

So a couple years ago I acquired a nice 1941 Huffman built bike w/ a CWC Shockmaster Springer in very good original paint - according to Phil this is known as an anomoly and on rare occasions different manufacturers did swap parts. Not knowing when the last tune up was I took the wheels in to get trued and repacked. I was told they could only be done on the weekend and to call next week. Ends up the weekend guy that worked on my wheels w/ New Departure Hubs was the owner. When I went to pick them up he began by telling me that a lot of my discs were broken - enter sinking feeling in stomach. I'm thinking crap, I was looking forward to riding this - today! But then he says no problem, he had the parts & fixed it. I'm thinking - he has the parts to fix a 1941 hub? Great! Like a lot of other shops they sell all the modern jazz including cruisers but that is MY LBS! Robert
 
the closest bike store we have to us is over an hour away other then another guy in a town over from me that fixes up bikes (hes been doing it for a while) to resale like me. So ordering stuff onlines about our only option.
 
There's a shop near me that treat people like they're nothing unless they show interest in their bikes. When I first went there they were all smiles and welcomed me with open arms, sort of speaking. Then they found out I have another bike and all that changed. They acted distant. Although I spent nearly $100 on my second visit they still seemed reluctant to do business with me and still do. I went in last Saturday to pick up a reflector bracket to make a homemade handlebar camera mount. One person ahead of me and three people came in after me and showed interest in their display bikes. The employees walked around me to help them first. I stood there for 20 - 25 minutes before anyone helped me. If I had known where another bike shop was I would have left so I was kind of stuck.
 
Mastec said:
There's a shop near me that treat people like they're nothing unless they show interest in their bikes. When I first went there they were all smiles and welcomed me with open arms, sort of speaking. Then they found out I have another bike and all that changed. They acted distant. Although I spent nearly $100 on my second visit they still seemed reluctant to do business with me and still do. I went in last Saturday to pick up a reflector bracket to make a homemade handlebar camera mount. One person ahead of me and three people came in after me and showed interest in their display bikes. The employees walked around me to help them first. I stood there for 20 - 25 minutes before anyone helped me. If I had known where another bike shop was I would have left so I was kind of stuck.

You need to stick to online retailers. I'd say that the shop near you doesn't deserve another cent of your money...
 
Bicycle808 said:
You need to stick to online retailers. I'd say that the shop near you doesn't deserve another cent of your money...

Oh yea, I plan on dealing with online retailers from now on. A customer is a customer no matter what they own.
 
Of the two legit bike shops here in Kokomo The first (Victory Bike shop) Used to be great when the old man was alive and ran things, he had a collection of old bikes on high shelves around the shop, hanging from the ceilings, and even delt in older re-furbished bikes that he would do in his spare time. After the son took things over they moved to a new building and the son sold the entire collection at yard sale prices and tossed a bunch of the stuff in the trash. Now they only respect you if you own one of their $1500+ bikes and they look at you like you are crazy if you ask them about anything for a cruiser.

"Your bike is a brick why don't you try one of these new carbon fiber bikes" :? I took in a working 3 speed Sturmy Archer hub to be re-built and greased and he said he couldn't do it. :roll:

Finally went to the Schwinn shop on the south side of Kokomo and they welcomed me with open arms. The guy who worked there was in awe of my old Schwinn saying I haven't seen one of those in years. We both reminisced about all the older Schwinns over the years and after all that I only spent a few bucks but they made me a customer for life. Even if it is clear across town. I normally shop online, junk piles, alleys, scrapyards, my friend Mark's "Backyard Bike Shop", and Kokomo Schwinn. :wink:
 
Hey Guys, Great thread. One of my biggest rants (snotty bike mechanics).
I know there are some good mechanics and nice people out there so I'm not going to say "all"

I just posted about a great local bike shop we have in Mpls, OneOnOne
viewtopic.php?f=1&t=53956&p=512227#p512227

Another pretty good one is Calhoun Cycle (recumbent and folding specialist), in which I have felt good about reccomending
The mech there said, "everything in here is pretty odd so I can't really be to critcial" :lol:

There are a few others with certain mechs that are at least not snotty (no excuse being rude)

How about the ones that trying to sell you parts you know won't work :x
One guy tried to sell me a refurbished road bike for $1500 and said I should use white-out to cover the frame scratches (?!)

I have such a problem with people telling me I'm wrong or you can't do that.
Why not try to help? I know there are tricks of the trade that I'm not aware of, so please explain it.
I've got in more than a few aurguments that had to end with:
"I used to be a certified auto mech, now I'm an engineer" implying I'm smart enough to understand complex concepts and not stupid enough to believe the baloney. I hate doing it but they tick me off!!
I also think they are bad for the cycling community, especically for the new cyclists

Okay, I'm going to end on a positive note:
Most of the shops in the Twin Cities have at least one good person to work with. The others I don't use.
 

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