If you're younger than 30 you may have never heard of customer service. Well, most stores have a counter that says 'customer service' but they don't really know what customer service is. It's suppose to be a place where someone will help a customer with a problem.
I was just at Wal-Mart. I know that pretty much says it all... I bought a MoneyPac card because it's the easiest and fastest way for me to get money into my Paypal account. I got home and tried to scratch off the security bar over the number so I could go on line, enter it and finish putting the money in Paypal. The security bar would not come off without taking off most of the number with it. No number, no transaction. Back to Wal-Mart I go. At the customer service desk they knew the problem as soon as they saw me with the card in my hand. They said it's been happening with all the cards for months now!! Then they told me there's nothing they can do I have to go home and call MoneyPac and deal with them. I told them that if I buy a light bulb from them and it doesn't work I return it to them not to GE. They sold me a defective product THEY should take care of it. They said 'nope'. I then asked why they continue selling them if they know it's a headache for the customer. They said it's not their call, it's got to come from the top. Then I asked why they don't do the right thing and at least warn customers that they're having issues with the cards, then the customer can decide to take the chance or not. Once again they told me it's not their problem it's MoneyPacs. So I drive back home and get on the phone...
Now it gets real fun. The woman I have to talk to from MoneyPac barely speaks English. I asked a number of times to talk with someone else. Nope. After 45 minutes I'm told it will take them at least 4 hours to sort things out... maybe more. Please wait by the phone with a pen and paper for further instructions. They have a few hundred dollars of mine, some of which a fellow member here is waiting on. I get to spend the evening waiting by the phone.
I'm done ranting for now.[I only type with 2 fingers]
I was just at Wal-Mart. I know that pretty much says it all... I bought a MoneyPac card because it's the easiest and fastest way for me to get money into my Paypal account. I got home and tried to scratch off the security bar over the number so I could go on line, enter it and finish putting the money in Paypal. The security bar would not come off without taking off most of the number with it. No number, no transaction. Back to Wal-Mart I go. At the customer service desk they knew the problem as soon as they saw me with the card in my hand. They said it's been happening with all the cards for months now!! Then they told me there's nothing they can do I have to go home and call MoneyPac and deal with them. I told them that if I buy a light bulb from them and it doesn't work I return it to them not to GE. They sold me a defective product THEY should take care of it. They said 'nope'. I then asked why they continue selling them if they know it's a headache for the customer. They said it's not their call, it's got to come from the top. Then I asked why they don't do the right thing and at least warn customers that they're having issues with the cards, then the customer can decide to take the chance or not. Once again they told me it's not their problem it's MoneyPacs. So I drive back home and get on the phone...
Now it gets real fun. The woman I have to talk to from MoneyPac barely speaks English. I asked a number of times to talk with someone else. Nope. After 45 minutes I'm told it will take them at least 4 hours to sort things out... maybe more. Please wait by the phone with a pen and paper for further instructions. They have a few hundred dollars of mine, some of which a fellow member here is waiting on. I get to spend the evening waiting by the phone.
I'm done ranting for now.[I only type with 2 fingers]